Customer Service

If you have any questions about your online order or need further assistance, please contact us via your preferred method.
Representatives are available Monday-Friday 9AM-6PM EST.
Inquiries outside of business hours will be answered on the next business day.

Email: personalshopper@odlr.com or Phone: 888-782-6357
  • Contact Us

    Fill out form below or send an email to:
    customercare@odlr.com

    * Required Fields

  • Personal Shopper Services

    COMPLIMENTARY SERVICES WE OFFER

    • White-Glove Service

      We’ll help you shop, accessorize and find the perfect gift.

    • Exclusive Access to Inventory

      Can’t find your size or a favorite product? We have access to the full assortment of inventory—online or in store.

    • Pre-Ordering Assistance

      Love being first? We'll reserve our top styles for you before they’re in stores or online.

    • New Arrival Alerts

      We’ll notify you about new products, secret sales and exclusive events.

    • International Orders

      Shopping or shipping overseas? We’re here to help.


    Contact Us

    For your convenience, we are available Monday-Friday 9AM-6PM EST.

    BY EMAIL
    personalshopper@odlr.com

    BY TELEPHONE
    888.782.6357



  • Purchasing Information

    Purchasing Online

    To make a purchase, simply click the "ADD TO SHOPPING BAG" button next to the desired product to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

    Pending product availability, purchases may be made through oscardelarenta.com or with the assistance of our online Personal Shopper Service. Online purchases may be made for delivery to an address within the U.S., including Alaska and Hawaii. We do not ship to P.O. boxes or APO/FPO addresses that are not available through FedEx.

    For international purchasing and delivery options, please see the section below entitled "International Orders." We also invite our international clients to visit their nearest Oscar de la Renta boutique. Please visit the Store Locator page for details.


    Product Availability

    All products are subject to availability. We reserve the right to limit the quantity of products we supply, ship only part of an order or divide orders into multiple shipments. We also reserve the right to alter the terms or duration of any special offers or sale promotion. All orders are subject to order and address verification and credit approval. Once your entire order is submitted, you will receive an order confirmation. If you do not receive this confirmation, the order may not be processed.


    Product Pricing

    While we use reasonable efforts to provide accurate prices on our website, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we reserve the right to cancel the order. Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.


    Payment Methods

    Oscar de la Renta accepts the following forms of payment for online purchases. Please note that the payment methods available at checkout depend on the selected currency, billing country and shipping country.

    • Visa
    • MasterCard
    • American Express
    • PayPal Express
    • JCB (International)
    • UnionPay Credit Cards (International)
    • Oscar de la Renta E-Gift Card (U.S. only)
    • Wire Transfer (via Personal Shoppers)

    The transaction amount will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed merchandise availability, and the order is fully prepared for shipment. The transaction amount is deducted automatically from your account once the order is submitted, the card is approved, and the merchandise is ready to be shipped.


    Sales Tax

    Oscar de la Renta charges state, local and county taxes on online transactions based on shipping address as required by applicable laws.

    Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.


    Shipping Online Orders

    All online purchases are shipped via FedEx with signature required. For security reasons, all oscardelarenta.com purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through FedEx.

    Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method.

    Orders are processed Monday through Friday, excluding holidays. Oscar de la Renta is not responsible for unanticipated delays.


    Shipping Options & Fees

    Enjoy complimentary ground shipping and returns on U.S. orders. Overnight orders placed before 3PM EST Monday through Friday will be delivered on the following day, including Saturdays where Saturday delivery service is available. Sunday and holiday delivery is not available.

    FedEx Shipping Fees:

    • Ground shipping and returns: Complimentary (Please allow 5-7 business days)
    • Three-day: $15
    • American Express
    • Two-day: $25
    • Overnight: $35
    • Overnight priority: $45
    • Overnight Saturday: $75

    Tracking

    Your FedEx order tracking information is provided in an email with your order shipping confirmation. You can track your order on FedEx. If you still have questions or there is a discrepancy with your order, please retain all documentation and packaging, and contact us immediately by sending an email to customercare@odlr.com US orders can also be tracked by signing into your account.


    Gift Packaging

    We provide complimentary gift packaging on orders placed online or with our Personal Shopper, indicated as “gift” at purchase. Items are elegantly packaged in signature Oscar de la Renta style. We also offer complimentary personalized gift notes that will be included as a handwritten note included with your gift. Enter your message at checkout or contact our Personal Shopper.

  • International Orders

    Borderfree

    Oscar de la Renta now ships to multiple international destinations through our partner, Borderfree, Inc. ("Borderfree").

    Borderfree is a global e-commerce solution that allows Oscar de la Renta to make its products available to our international customers in over 100 countries worldwide. Through our partnership with Borderfree, we are able to present our international shoppers with product prices in their local currency and competitive international shipping options. Although you will be browsing products and merchandise on the Oscar de la Renta website, when you place an international order your transaction is with Borderfree, who is responsible for the placement of your order and its delivery. However, we are happy to handle all of your customer service needs.

    Please note that international purchases will be subject to Borderfree’s Terms & Conditions and Privacy Policy available through the links below.

    Terms & Conditions: http://www.Borderfree.com/terms
    Privacy Policy: http://www.Borderfree.com/privacy


    International Payment and Billing

    International orders placed via Borderfree are DDP (Delivered Duty Paid). When you check out with Borderfree, you will be provided with a guaranteed order total in your local currency. This amount will include any duties, customs tariffs, value added taxes, and similar taxes that may be required in your jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website. The amount of any applicable duties, tariffs, and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased.

    Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

    Your credit card will be billed by Borderfree at the time your parcel leaves the United States. Your credit card statement will read "BF*OSCARDELARENTA" with BF denoting the Borderfree network.

    Note that the total at checkout will not include any surcharges which may be imposed by your credit card issuing bank for international purchases. Please contact your bank to determine whether any surcharges may be applicable to your transaction.


    International Shipping

    Once your transaction is complete, Oscar de la Renta will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination. Most in-stock items will arrive 3-21 days business days after receipt of your order. You will see a shipping time range for your specific destination at Checkout. Please note that shipping windows are estimates and delivery dates cannot be guaranteed. For a list of supported countries, currencies, and payment and shipping methods, please visit http://www.borderfree.com/pages/countries-currencies


    International Tracking

    Your order tracking information is provided in an email with your order shipping confirmation, powered by Borderfree. You can track your order by visiting Shop.Borderfree.com/Tracking and entering your order number and the email address associated with your order.


    International Returns and Exchanges

    For information on international returns and exchanges, please see the section entitled “Return Policy” below.


    Other Questions About Borderfree Orders

    For all other inquiries relating to international orders placed via Borderfree, please contact us via email at customercare@odlr.com or phone 888-782-6357


    International Personal Shoppers

    Looking for a more personalized shopping experience? Our Personal Shoppers are at your service, Monday-Friday 9AM-6PM EST.

    BY EMAIL
    personalshopper@odlr.com

    BY TELEPHONE
    888.782.6357

    LIVE CHAT (Offline)

  • Return Policy

    Satisfaction

    If you are not satisfied, we will gladly accept your return of unworn or unwashed merchandise within 10 business days from the date delivered. All returned merchandise should include the original receipt, packaging, tags, and be in the same condition as when it was received. Refunds will not be issued after the return window has ended.

    In addition, fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Swimwear must contain its original packaging, inclusive of the hygiene strip.

    Used merchandise cannot be returned unless defective. A pickup fee and/or restocking fee may apply to large or heavy items.

    All final sale items are not eligible for return, refund or exchange. For more information, see FINAL SALE section below.

    Complimentary ground shipping and returns are valid on most domestic orders placed on oscardelarenta.com. No promo code necessary. Excludes fur, special orders and sale items. For additional questions on returns, please contact our Customer Care at 1.888.782.6357 or customercare@odlr.com.


    Gifts

    When a gift is returned it may be exchanged for a new item of equal or greater value. Otherwise the purchaser’s credit card will be refunded. No merchandise credits will be issued.


    Final Sale Items

    Except as provided in our EU Returns/Withdrawals Policy below, the items listed are final sale and are not eligible for return or exchange:

    • All sale items
    • All personalized items and perishable foods
    • All purchases of fine jewelry and fur
    • All limited-edition Lattice collection watches
    • Oscar de la Renta Barbie® Doll

    U.S. Returns

    For your convenience, online purchases made on oscardelarenta.com may be sent back to oscardelarenta.com using the return slip included in your original package. If you are located near an Oscar de la Renta boutique (excluding Woodbury, Bicester and department stores), you are welcome to drop off your return and they will mail the merchandise to oscardelarenta.com on your behalf.

    Returned merchandise must be in the original packaging with all tags attached and be in the same condition as when it was delivered. Returns are accepted within 10 business days of delivery, and the refund will be issued to the original form of payment. Please allow 10-15 business days to process your return. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.

    Please note the reason(s) for return and whether you wish to exchange the item(s) or receive credit/refund (depending on the original form of payment), then enclose the return section below with the item(s). Please use the pre-paid FedEx ground return label provided in your package to ensure proper return address on domestic orders only. Oscar de la Renta will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled.

    All returns will be credited to the original form of payment, unless otherwise specified. Any requested exchange item(s), if available, will be sent to you via FedEx at no additional cost. Any new orders are subject to Oscar de la Renta having available merchandise on-hand.


    U.S. Changes & Cancellations

    If you wish to cancel or modify your order, please send an email as soon as possible to customercare@odlr.com. We will make every reasonable effort to accommodate your request. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been received by the customer and returned to us in accordance to our return policy. If you would like to purchase a different product, please visit our website or contact customercare@odlr.com.


    EU Returns/Withdrawals Policy

    Our EU Returns/Withdrawals Policy applies to products sold by our international fulfillment partner, Borderfree, and dispatched to consumers in the European Union. The terms of our returns policy described above apply to our EU customers except with respect to final sale items. We accept returns of the final sale items listed above other than returns of personalized items; perishable goods; and goods that carry a hygiene risk (such as bathing suits).

    In Accordance with the European Commission’s Directive on Consumer Rights, customers in the EU also are entitled to withdraw their order within 14 days of receiving their goods. To exercise this right, EU customers must contact us within 14 days after the placement of their order at customercare@odlr.com or 888-782-6357.

    If you cancel an order and you have made any payment in advance for products that have not been delivered to you, our international fulfillment partner, Borderfree, will refund those amounts to you. Unfortunately, if you cancel an order and Borderfree has already dispatched your products to you, we will not be able to cancel your order until it has been delivered. In this case, Borderfree can charge you for the cost of shipping goods back to Borderfree. Borderfree will issue a reimbursement within 14 days after either the cancellation of your order (if your order is cancelled before the products are shipped) or Borderfree's receipt of the returned goods (if your order is cancelled after the products are shipped). Further information about your rights of withdrawal can be obtained from the relevant governmental websites in your jurisdiction.


    International Return Instructions

    To return an International online purchase, contact us at customercare@odlr.com to initiate a Return Merchandise Authorization (RMA), which is required to process an international return. We will provide you with instructions on where returns should be shipped. If you choose to return an item, Borderfree will provide you with a refund of the original merchandise price, original shipping charges (pro-rated using the least expensive shipping method available for the goods being returned), and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Return shipping charges are prepaid and no postage is required; the cost of return shipping will be deducted from your refund.


    International Exchanges

    To make an exchange, please return the items in accordance with the instructions above and place a new order.

  • FREQUENTLY ASKED QUESTIONS

    Where can I find an authorized Oscar de la Renta boutique?

    Oscar de la Renta merchandise can be found at Oscar de la Renta boutiques and fine retailers around the world. Use our Store Locator to find a location nearest you.


    What if I find a discrepancy on your site?

    Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing, availability, or other product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.


    WILL I BE CHARGED SALES TAX ON MY OSCARDELARENTA.COM PURCHASE?

    Oscar de la Renta charges state, local and county taxes on online transactions based on shipping address as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated amount.


    HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

    International orders placed via Borderfree are DDP (Delivered Duty Paid). When you check out with Borderfree, you will be provided with a guaranteed order total in your local currency. This amount will include any duties, customs tariffs, value added taxes, and similar taxes that may be required in your jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website. The amount of any applicable duties, tariffs, and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased.

    International orders placed through our Personal Shoppers are DDU (Delivered Duty Unpaid). For all DDU shipments, any applicable duties, tariffs, and taxes will be collected at the destination’s point of entry and are the responsibility of the customer. As each country has unique charges, please review FedEx.com or contact your local shipping office for more information.


    WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?

    Due to international trade agreements and state laws, select items such as certain exotic skins cannot be shipped to California or outside the United States. In compliance with hazardous materials restrictions, flammable items such as fragrance cannot travel by air. For further questions regarding shipping restrictions, please contact customercare@odlr.com.


    HOW CAN I TRACK MY ORDER?

    U.S. ORDERS
    Your FedEx order tracking information is provided in an email with your order shipping confirmation. You can track your order on FedEx.com/Tracking. If you still have questions or there is a discrepancy with your order, please retain all documentation and packaging, and contact us immediately by sending an email to customercare@odlr.com. Orders can also be tracked by signing into your account.

    INTERNATIONAL ORDERS
    Your order tracking information is provided in an email with your order shipping confirmation, powered by Borderfree. You can track your order by visiting Shop.Borderfree.com/Tracking and entering your order number and the email address associated with your order.


    IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

    All U.S. purchases are shipped via FedEx with signature required. For security reasons, all Oscar de la Renta online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through FedEx. Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method. Orders are processed Monday through Friday, excluding holidays. Oscar de la Renta is not responsible for unanticipated delays.


    I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

    To reset your password, follow the FORGET YOUR PASSWORD instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.


    HOW CAN I MAKE RETURNS OR EXCHANGES?

    U.S. RETURNS/EXCHANGES
    For your convenience, online purchases made on oscardelarenta.com may be sent back to oscardelarenta.com directly. If you are located near an Oscar de la Renta boutique (excluding Woodbury, Bicester and department stores), you are welcome to drop off your return and they will return to the web team on your behalf.

    Returned merchandise must be in the original packaging with all tags attached and be in the same condition as when it was delivered. Returns are accepted within 10 business days of delivery, and will be credited to the original form of payment, unless otherwise specified. Please allow 10-15 business days to process your return.

    Please note the reason(s) for return and whether you wish to exchange the item(s) or receive credit/refund (depending on the original form of payment), then enclose the return section below with the item(s). Please use the pre-paid FedEx ground return label provided in your package to ensure proper return address on domestic orders only. Oscar de la Renta will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled.

    Any requested exchange item(s), if available, will be sent to you via FedEx at no additional cost. Any new orders are subject to Oscar de la Renta having available merchandise on-hand. Items shipped outside the U.S. are final sale and cannot be returned or exchanged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.

    INTERNATIONAL RETURNS/EXCHANGES
    To return an International online purchase, contact us at customercare@odlr.com to initiate a Return Merchandise Authorization (RMA), which is required to process an international return. We will provide you with instructions on where returns should be shipped. If you choose to return an item, Borderfree will provide you with a refund of the original merchandise price, original shipping charges (pro-rated using the least expensive shipping method available for the goods being returned), and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Return shipping charges are prepaid and no postage is required; the cost of return shipping will be deducted from your refund. To make an exchange, please return the items in accordance with the instructions above and place a new order.


    WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

    If your order has been sent to a destination within the U.S., all sales taxes will be refunded. Please allow up to 10 business days for the refund to appear in your account. Any expedited shipping charges will not be refunded.

    If you choose to return an item that was shipped internationally, Borderfree will provide you with a refund of the original merchandise price, original shipping charges (pro-rated using the least expensive shipping method available for the goods being returned), and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Return shipping charges are prepaid and no postage is required; the cost of return shipping will be deducted from your refund.


    DO YOU OFFER REPAIRS ON DAMAGED MERCHANDISE?

    We stand behind our products and want you to be satisfied with your purchase. If you have an item that is damaged or needs to be repaired, please contact customercare@odlr.com to discuss your options.


    WHAT IS YOUR ALTERATIONS POLICY?

    Full-price Oscar de la Renta merchandise bought on oscardelarenta.com can be taken, along with the original sales receipt, to an Oscar de la Renta boutique, excluding our Woodbury Common Premium Outlets, Bicester and Wynn Las Vegas locations, for basic adjustments made on first-time alterations at no additional charge. Extra work and subsequent alterations will be charged. Please contact the store to schedule an alterations appointment prior to your visit. For a complete listing of all Oscar de la Renta boutiques, please visit the Store Locator section. For the full alterations policy and fee chart, please contact our customercare@odlr.com.

    For items purchased in stores, outside our retail network, or other websites besides oscardelarenta.com, please contact your original point of purchase for assistance.


  • 常见问题

    如何购物

    如何下单?

    您只需要点击商品旁的“添加到购物车”,就能够轻松把您喜欢的商品放进购物车。根据购物车里的提示就能够完成结账付款。

    国际交易通过Borderfree完成,采取DDP(已完税交货)的方式。当您用Borderfree完成付款后,您会收到一个用当地货币显示的订单总额。这个价格包括当地消费税,关税等项目,因此您看到的最后订单总额价格会比您所看到的商品价格高一些。

    相关的收税项目将会严格按照当地法律法规决定,比如您购买商品的种类和商品的始发地等。

    您的订单总额将会以即时汇率为准,外币汇率将会由Borderfree根据国际银行间汇率来决定。这些汇率对应的平均汇率将在电商网站上使用。

    您的包裹从美国发货后,Borderfree将会从您的信用卡扣除订单总额。信用卡账单上将会显示这笔交易名称为“BF*OSCARDELARENTA”。

    您的银行可能会收取额外的国际交易手续费,这个手续费将不会显示在这笔交易中,详情请咨询您的银行。


    如何使用折扣码?

    关注我们的官网,在左侧菜单最下方订阅我们的newsletter,即可第一时间获取折扣信息。在您的购物车里寻找到“ENTER PROMO CODE”(输入折扣码)的按钮,下面将会出现一个方框,请在方框里输入您所拥有的折扣码。输入完毕后,点击“Apply”(应用),折扣将会应用在您的最后支付总额里,然后您即可继续进行支付。


    Borderfree是如何操作的?

    Borderfree是一个全球电子商务解决方案。Oscar de la Renta通过Borderfree为超过100个国家的顾客提供商品。通过与Borderfree的合作,我们为全球客户提供当地货币结算以及方便快捷的送货渠道。您在Oscar de la Renta官网浏览选购商品后,交易将会由Borderfree为您完成。Borderfree也将负责完成您的订单并送货。在整个流程中,我们都乐于为您解决一切问题。

    请注意,国际订单将会遵循Boderfree的条款和保密协议,点击以下链接可以查看详情: 相关条款 http://www.Borderfree.com/terms 保密政策:http://www.Borderfree.com/privacy

    账户信息

    请注意:通过Borderfree访问Oscar de la Renta.com的国际客户不能在我们的官网创建账户。


    我的个人信息是保密的吗?

    您的个人信息是保密的,我们不会跟任何第三方泄露您的信息。


    忘记我的密码怎么办?

    暂无更多信息。


    支付方式

    我可以用什么方法支付?可以用支付宝吗?

    Oscar de la Renta接受如下在线支付方式:Visa, MasterCard, 美国运通卡, PayPal Express, JCB, 国际银联信用卡,中国的支付宝Epass, 电汇(通过个人买手)。请注意,可使用的支付方式根据您所使用的货币和国家决定。

    核对完毕您输入的卡号信息,确认商品有货,准备好邮寄之后,我们才会为您确认交易,然后扣款。当订单确认后,订单款项将会从您的卡中扣除。


    我如何选择支付货币?

    您可以选择右上角Ship to(寄送到)按钮来更换您所在区域,并更换您的支付货币。所有的金额都以当时的转换汇率为准。


    你们能提供价格更改和价格保证吗?

    我们将尽力为您提供精确的商品价格。如果您购买的商品标价发生错误,您可以重新确认修改价格后的订单或者取消订单。如果我们联系不上您,我们将保留取消订单的权利。当我们收到全款并按照订单发货后,我们不为运输途中的破损或丢失负责。

    如果您有任何关于价格的问题,请联系我们的私人购物顾问,邮箱 personalshopper@odlr.com 电话888.782.6357。


    尺码和产品信息

    我应该怎选择适合我的尺码?

    您可以通过点击商品右边的SIZE GUIDE(尺码参考)来查询尺码表。通过详细的尺码信息来判断适合您的尺码。如果您需要更详细的咨询,可以提交产品咨询表格:点击“NEED HELP”目录下”CONTACT US”填好对应的表格,给我们发邮件即可。也可以直接联系我们的私人购物顾问,邮箱地址是personalshopper@odlr.com 或者拨打: 888-782-6357


    中美尺码如何转换?

    您可以通过查看商品右边的“SIZE GUIDE”(尺码参考)来查询具体的尺寸,也可以直接联系我们的私人购物顾问,邮箱地址是personalshopper@odlr.com 或者拨打: 888-782-6357


    我购买的商品应该如何保养?

    保养指南在商品页右侧蓝色圆点下方。如果您需要额外的商品保养咨询建议,可以联系我们的邮箱personalshopper@odlr.com


    商品有质保吗?

    我们为所有商品作出承诺,希望您对您购买的商品满意。如果您的商品被损坏或需要维修,请联系customercare@odlr.com 。


    门店地址

    我想在购买之前试穿一下衣服,你们在中国有门店吗?

    我们目前在中国尚未开设品牌精品店,但您可以到我们的合作伙伴Joyce内的Oscar de la Renta店铺,在那里可以试穿店里有的款式。

    如果您需要国际退换商品,请联系customercare@odlr.com 进行Return Merchandise Authorization (RMA)退还流程。我们将会为您提供退货寄送地址。如果您选择退还商品,Borderfree为您提供商品原价退款。Borderfree会为您把商品款项打入到您原始的支付账户里,但是会扣除运送费用(退货方式会为您选择最经济的方式),相关税项也会从您的支付款项中扣除。退货的运输费用以及已经预先支付,不需要额外邮资。退货产生的运费将从您的退款中扣除。


    中国现在有oscar de la renta的门店 吗?

    暂无更多信息。


    门店营业时间是?

    暂无更多信息。


    我可以在店里修改我的衣服 吗?

    暂无更多信息。


    送货方式

    你们可以运送到那些国家?

    通过Borderfree的合作,Oscar de la Renta现在可以邮寄到世界各个国家。请单击“ship to”查看具体运送到哪些国家。


    运送要多久?

    一旦您的订单交易完成,Oscar de la Renta将会尽快通过Borderfree美国运输中心寄出您的商品。Borderfree将会把货物递交到您的手上。大部分有货的商品下单后,将在3-21天的时间送到。具体的运送时间范围可以在结账的时候看到。请注意所有的寄送信息都是参考,并不能保证送达日期。可以送达的国家信息,支付方式和运送方式,请查看http://www.Borderfree.com/pages/countries-currencies


    国际运费要多少钱?

    国际运费每个国家有所不同,在结账时可以选择具体的运送方式,从而显示价格。


    你们可以运送到几个不同的地址吗?

    目前我们一个订单只送达一个地址。如需运送多个地址,请下多个订单。


    为什么一些商品有运输限制?

    根据国际商贸条例和各个国家的相关法律法规,一些商品例如特殊皮革不能送到加州或者美国之外的地方。为了遵从有害物品限制条例,可燃物品例如香水不能进行空运。更多问题请联系customercare@odlr.com.


    我能选择具体的送达日期和时间吗?

    很抱歉,您不能通过oscardelarenta.com选择具体的送达日期和时间,如有特殊需求请联系当地的运输公司。


    我的订单从哪里出发?

    您的商品将从纽约的库房出发出。


    我的包裹有保险吗?我需要签名吗?

    ODLR需要与Borderfree确认。


    如果我的包裹没有送到怎么办?

    您的包裹的快递信息Borderfree将会由邮件的方式发给您。您可以通过 Shop.Borderfree.com/Tracking输入您的订单号和邮箱来查询您的包裹的寄送进展。


    订单状态

    下单后,我可以修改我的订单吗?

    如果您取消订单且已经付款,而商品还未发货的情况下,我们的合作方Borderfree将会全款退还给您;如果您的商品已经发货,我们将不能处理您取消订单的请求。这种情况下Borderfree将会收取您退货的快递费用。无论是哪种情况,(取消订单或者退回货物),Borderfree将会在14天内退款给您。更多信息请查询政府相关网站。


    我如何查询寄送进度?

    您的寄送信息Borderfree将会通过邮件的方式发送给您。您可以登陆 Shop.Borderfree.com/Tracking输入您的订单号和登陆邮箱查询。


    关税事宜

    我要付多少的关税?

    国际交易都通过Borderfree采取DDP(已完税交货)的方式。当您用Borderfree完成付款后,您会收到一个以当地货币显示的订单总额。这个价格包括当地消费税,关税等各项税务,因此您看到的最后订单总额价格会比您所看到的商品价格高一些。相关的收税项目将会严格按照当地法律法规决定,具体金额将会由包括您购买的商品的种类和商品的始发地等因素来决定。

    您的订单总额将会以即时汇率为准,外币汇率将会由Borderfree根据国际银行间汇率来决定。这些汇率对应的平均汇率将在电商网站上使用。

    当您的包裹从美国发货时,Borderfree将会从您的信用卡扣除订单总额。信用卡账单上将会显示这笔交易名称为“BF*OSCARDELARENTA”。

    您的银行可能会收取额外的国际交易手续费,这个手续费将不会显示在这笔交易中,详情请咨询您的银行。


    我能够提前支付关税吗?货物到达后支付呢?

    国际交易都通过Borderfree采取DDP(已完税交货)的方式。当您用Borderfree完成付款后,您会收到一个以当地货币显示的订单总额。这个价格包括当地消费税,关税等各项税务,因此您看到的最后订单总额价格会比您所看到的商品价格高一些。相关的收税项目将会严格按照当地法律法规决定,具体金额将会由包括您购买的商品的种类和商品的始发地等因素来决定。

    国际交易都是通过DDP的方式交税,我们不接受货到付款。


    退换货

    我如何退换货?

    如果您需要国际退换商品,请联系 customercare@odlr.com 进行Return Merchandise Authorization (RMA)退还流程。我们将会为您提供退换地址。如果您选择退还商品,Borderfree为您提供商品原价退款。Borderfree会为您把商品款项打入到您原本的支付账户里,但是会扣除运送费用(退货方式会为您选择最经济的方式),相关税项也会从您的支付款项中扣除。退货的运输费用以及已经预先支付,不需要额外邮资。退货产生的运费将从您的退款中扣除。


    我能拿到全额退款吗?

    如果您选择国际退货,Borderfree会为您把商品款打入到您原本的支付账户里,但是会扣除原本的快递费用(退货方式会选择最经济的方式),相关税项也会从您的支付款项中扣除。退货的运输费用以及已经预先支付,不需要额外邮资。退货产生的运费将从您的退款中扣除。


    我的退款会通过原本的支付方式还给我吗?要等多久?

    如果您选择国际退货,Borderfree会为您把商品款打入到您原本的支付账户里,但是会扣除退货产生的快递费用(退货方式会选择最经济的方式),关税项目也会从您的退款中扣除。退货的运输费用以及已经预先支付,不需要额外邮资。退货产生的运费将从您的退款中扣除。


    折扣&礼品卡

    品牌/官网有季节性折扣吗?

    是的,我们将会提供季节性折扣。请关注我们的官网获取折扣码。


    我可以选择支付礼品包装吗?

    很抱歉,目前针对国际客户不提供此项服务。


    我如何购买礼品卡?

    目前国外客户并不能购买礼品卡。


    我如何兑换我的礼品卡?

    目前国际交易不接受礼品卡兑换。


    客户服务

    你们有能够说中文的客服吗?

    很抱歉,我们现在没有会说中文的客服。


    你们有中文的在线咨询吗?

    很抱歉,我们现在没有提供中文服务的在线咨询。


    你们有中文客服电话吗?

    很抱歉,目前我们还没有推出中文客服电话号码。


    我怎么联系客服部门?

    您可以通过邮件customercare@odlr.com联系我们的美国客服部门或者拨打电话咨询888.782.6357,工作时间:周一到周五,美国东部时间的早上七点到晚上七点。请注意,我们目前只提供英语客服服务。


    如果我购买的商品尺码不适合怎么办?我能在店里退吗?

    店里不能退还在线购买的商品,请咨询国际退货规定,查询更多相关信息。


    中国是否有Oscar de la Renta门店?

    目前您可在我们的授权门店购买Oscar de la Renta的商品。 北京Joyce门店:北京建国门外大街1号国贸商城区域三层103-104店铺 上海Joyce门店:上海徐汇区淮海中路环贸广场二层216&235 北京J.M.Wedding(仅婚纱):北京朝阳区三里屯路11号太古里北区NIG-43


  • BRIDAL INQUIRIES

    BRIDAL INQUIRIES

    For bridal inquiries, please contact oscarbridal@odlr.com

  • OTHER INQUIRIES

    CAREERS

    Thank you for your interest in Oscar de la Renta. Please visit our LinkedIn page for career and internship opportunities.


    PRESS INQUIRIES

    For press inquiries, please email press@odlr.com.


    OTHER INQUIRIES

    For corporate inquiries, please call 212.282.0500.

    For questions regarding childrenswear trunk show orders, please call 866.271.1015 or email childrenswear@odlr.com.

    Business hours are Monday–Friday 9AM–6PM EST.