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Customer Service

PURCHASING

PURCHASING ONLINE

Pending product availability, purchases may be made either directly through oscardelarenta.com or with the assistance of our online Personal Shopper service. Online purchases may be made by any client for delivery to an address within the U.S., including Alaska and Hawaii. We do not ship to P.O. boxes or APO/FPO addresses that are not available through Federal Express.

For international purchasing and delivery options, please contact our email Online Personal Shopper Service for assistance. We also invite our international clients to visit an Oscar de la Renta boutique.


PRODUCT AVAILABILITY

Oscar de la Renta products available for purchase online include ready to wear apparel, handbags, wallets, shoes, sunglasses, jewelry, home furnishings, fragrance and gifts. All products are subject to availability; and we reserve the right to limit the quantity of products we supply, supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. All orders are subject to order and address verification and credit approval. Once your entire order is submitted, you will receive an order confirmation. If you do not receive this confirmation, the order may not be processed.


PRODUCT PRICING

Prices displayed on the Oscar de la Renta website are quoted in U.S. dollars. While we use reasonable efforts to provide accurate prices on our website, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we reserve the right to cancel the order. Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.


PAYMENT METHODS

Oscar de la Renta accepts the following forms of payment for online purchases: • Visa • MasterCard • American Express The transaction amount will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed merchandise availability, and the order is fully prepared for shipment. The transaction amount is deducted automatically from your account once the order is submitted, the card is approved, and the merchandise is ready to be shipped.


SALES TAX

Oscar de la Renta charges state, local and county taxes on online transactions based on shipping address and as required by applicable laws.

Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.


SHIPPING ONLINE ORDERS

All online purchases are shipped via Federal Express with signature required. For security reasons, all Oscar de la Renta online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through Federal Express.

Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. Oscar de la Renta is not responsible for unanticipated delays.


INTERNATIONAL SHIPPING

International shipping is currently available only on orders made with our Personal Shopper service. For international purchasing and delivery options, please contact our online Personal Shopper Service for assistance.


GIFT WRAPPING

We provide complementary gift-wrapping on orders placed online or with our Personal Shopper, indicated as “gift” at purchase. Items are elegantly boxed and packaged in signature Oscar de la Renta style. We also offer complementary Oscar de la Renta greeting cards to accompany your gift. You can select the card and personalize your messaging at checkout or with assistance from our Personal Shopper.


SHIPPING OPTIONS & FEES

FedEx Ship fees:

  • Overnight priority $45
  • Overnight $35
  • 2 day $25
  • 3 day $15
  • Free ground shipping (Please allow 5-7 Business Days)

Tracking Your FedEx order tracking information is provided in an email with your order shipping confirmation. You can track your order on www.FedEx.com/tracking If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to our Online Shop Assistance