FAQ

A trunk show is a special event that offers you the exclusive opportunity to pre-order the latest collection, well in advance of its public release.

Domestic Customers:

A 50% deposit is required at the time of purchase. Once your order is ready, you will be notified, and the remaining balance will be automatically charged. After the full payment is received, your order will be promptly shipped to you.

International Customers:

International orders must be paid in full at the time of purchase. Once your order is ready, you will be notified, and your order will be promptly shipped to you.

Customers cannot apply any discounts, offers or promotions to Trunkshow orders.

Trunkshow orders will ship at different times depending on the contents of the order as not all pieces are ready at the same time. However, orders for the PS26 Trunkshow will start to ship by October 1, 2025 and all orders will be shipped by March 2, 2026.

Should you have questions about the delivery ETA for your specific order, please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357. A member of our team will be in touch with you as soon as possible.

You may cancel your Trunkshow order at any time while the Trunkshow is still active for a refund back to your original payment method. The Trunkshow will be active from June 30th, 2025 to July 14th, 2025.

Once the Trunkshow has ended, should you wish to cancel your order, you will receive reimbursement in the form of store credit only.

Should you wish to make any changes to your Trunkshow order (e.g., different size), please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357 to discuss your options. A member of our team will contact you as soon as possible.

We will only accept returns in the form of store credit for unworn merchandise. All Trunkshow purchases are not eligible for a refund to the original payment method. The store credit is only eligible for use at oscardelarenta.com.

Unfortunately, there may be circumstances in which we must cancel your order due to production reasons. If your Trunkshow order has been canceled by Oscar de la Renta, you will be refunded in full.

There may be design updates that differ from how a garment was pictured during the Trunkshow. These updates occur during the production process to ensure the optimal fit and wearability of each piece. An example of this would be adding lining to a sheer gown.

The above return policy is still applicable to garments where minor design updates have been made. Should any meaningful design updates occur, any impacted customers will be notified to discuss available options further.