spring 2024 digital trunkshow faqs
The Spring 2024 Digital Trunkshow is live through 11.06.2023 at 11:59pm EST.
IF YOU HAVE ANY QUESTIONS ABOUT YOUR trunkshow ORDER OR NEED FURTHER ASSISTANCE, OUR CUSTOMER CARE TEAM IS AVAILABLE MONDAY-FRIDAY 9AM-6PM ET. INQUIRIES OUTSIDE OF BUSINESS HOURS WILL BE ANSWERED ON THE NEXT BUSINESS DAY.
EMAIL: PERSONALSHOPPER@ODLR.COM OR PHONE: 888.782.6357
WHAT IS A TRUNKSHOW?
A TRUKSHOW IS AN EXCLUSIVE EVENT IN WHICH YOU CAN PREORDER THE LATEST COLLECTION, MONTHS BEFORE IT IS AVAILABLE TO PURCHASE.
YOU MUST PLACE A 50% DEPOSIT AT THE TIME OF THE PURCHASE. ONCE YOUR ORDER ARRIVES, YOU WILL BE NOTIFIED AND THE BALANCE OWED WILL BE AUTOMATICALLY BILLED IN FULL. UPON RECEIVING THE REMAINING BALANCE, WE WILL SHIP THE ORDER DIRECTLY TO YOU.
TRUNKSHOW PURCHASING INFORMATION
IF YOU DECIDE TO PURCHASE FROM A TRUNKSHOW, YOU WILL BE CHARGED A 50% DEPOSIT AT THE TIME OF CHECKOUT. YOU WILL RECEIVE AN ORDER CONFIRMATION TO CONFIRM YOUR ORDER HAS BEEN SUCCESSFULLY PLACED.
AS SOON YOUR ORDER ARRIVES, YOU WILL BE NOTIFIED AND THE BALANCE OWED WILL BE AUTOMATICALLY BILLED IN FULL. ONCE THE REMAINING BALANCE IS SUCCESSFULLY CAPTURED, YOUR ORDER WILL SHIP.
Customers cannot apply any discounts, offers, or promotions to trunkshow orders.
WHEN WILL I RECEIVE MY TRUNKSHOW ORDER?
ALL ITEMS IN THE SPRING 2024 TRUNKSHOW WILL SHIP BY May 1ST, 2024, WITH SOME SHIPPING AS EARLY AS DECEMBER 2023. WE ARE UNABLE TO PROVIDE A NARROWER RETURN WINDOW UNTIL LATER IN THE PRODUCTION PROCESS.
SHOULD YOU HAVE QUESTIONS ABOUT THE DELIVERY ETA FOR A SPECIFIC GARMENT, PLEASE CONTACT PERSONALSHOPPER@ODLR.COM.
CANCELING/MAKING CHANGES TO YOUR TRUNKSHOW ORDER
YOU MAY CANCEL YOUR TRUNKSHOW ORDER AT ANY TIME WHILE THE TRUNKSHOW IS STILL ACTIVE (trunkshow ends 11.06.2023 AT 11:59PM EST), FOR A REFUND BACK TO YOUR ORIGINAL PAYMENT METHOD.
ONCE THE TRUNKSHOW HAS ENDED, SHOULD YOU WISH TO CANCEL YOUR ORDER, YOU WILL RECEIVE REIMBURSEMENT IN THE FORM OF STORE CREDIT ONLY.
SHOULD YOU WISH TO MAKE ANY CHANGES TO YOUR TRUNKSHOW ORDER (EX. DIFFERENT SIZE), PLEASE CONTACT PERSONALSHOPPER@ODLR.COM TO DISCUSS YOUR OPTIONS.
RETURNING AN ITEM THAT WAS PURCHASED DURING A TRUNKSHOW
SHOULD YOU WISH TO RETURN A GARMENT THAT WAS ORDERED DURING A TRUNKSHOW, YOU ARE ABLE TO DO SO BUT WILL RECEIVE REIMBURSEMENT IN THE FORM OF STORE CREDIT ONLY.
CANCELLATIONS BY OSCAR DE LA RENTA
UNFORTUNATELY, THERE MAY BE CIRCUMSTANCES IN WHICH WE MUST CANCEL YOUR ORDER DUE TO PRODUCTION REASONS. IF YOUR TRUNKSHOW ORDER HAS BEEN CANCELED BY OSCAR DE LA RENTA, YOU WILL BE REFUNDED IN FULL.
GARMENT DESIGN UPDATES
THERE MAY BE DESIGN UPDATES THAT DIFFER FROM HOW A GARMENT WAS PICTURED DURING THE TRUNKSHOW. THESE UPDATES OCCUR DURING THE PRODUCTION PROCESS TO ENSURE THE OPTIMAL FIT AND WEARABILITY OF EACH PIECE. AN EXAMPLE OF THIS, WOULD BE ADDING LINING TO A SHEER GOWN.
THE ABOVE RETURN POLICY IS STILL APPLICABLE TO GARMENTS WHERE MINOR DESIGN UPDATES HAVE BEEN MADE.
SHOULD ANY MEANINGFUL DESIGN UPDATES OCCUR, ANY IMPACTED CUSTOMERS WILL BE NOTIFIED TO DISCUSS AVAILABLE OPTIONS FURTHER.