FAQ
Trunkshows
What is a Trunkshow?
A trunk show is a special event that offers you the exclusive opportunity to pre-order the latest collection, well in advance of its public release.
What is the payment process for a Trunkshow?
Domestic Customers:
A 50% deposit is required at the time of purchase. Once your order is ready, you will be notified, and the remaining balance will be automatically charged. After the full payment is received, your order will be promptly shipped to you.
International Customers:
International orders must be paid in full at the time of purchase. Once your order is ready, you will be notified, and your order will be promptly shipped to you.
Customers cannot apply any discounts, offers or promotions to Trunkshow orders.
When will I receive my Trunkshow order?
Trunkshow orders will ship at different times depending on the contents of the order as not all pieces are ready at the same time. However, orders for the Pre-Fall 2026 Trunkshow will start to ship May 1, 2026 and all orders will be shipped by August 15, 2026.
Should you have questions about the delivery ETA for your specific order, please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357. A member of our team will be in touch with you as soon as possible.
How may I cancel or make changes to my Trunkshow order?
You may cancel your Trunkshow order at any time for a refund back to your original payment method.
Should you wish to make any changes to your Trunkshow order (e.g., different size), please contact our Client Services team by email at customercare@odlr.com or by phone at +1.888.782.6357 to discuss your options. A member of our team will contact you as soon as possible.
May I return an item that was purchased during a Trunkshow?
If you are not satisfied, we will gladly accept your return of unworn or unwashed Trunkshow merchandise within 10-business days from the date delivered.
Returned Trunkshow merchandise must be in the original packaging with all tags attached and be in the same condition as when it was delivered. We reserve the right to refuse the return of any merchandise that does not meet the above return requirements.
Oscar de la Renta does not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled.
What happens if Oscar de la Renta cancels my Trunkshow order?
Unfortunately, there may be circumstances in which we must cancel your order due to production reasons. If your Trunkshow order has been canceled by Oscar de la Renta, you will be refunded in full.
Will there be any garment design updates?
There may be design updates that differ from how a garment was pictured during the Trunkshow. These updates occur during the production process to ensure the optimal fit and wearability of each piece. An example of this would be adding lining to a sheer gown.
The above return policy is still applicable to garments where minor design updates have been made. Should any meaningful design updates occur, any impacted customers will be notified to discuss available options further.