Customer Service

If you have any questions about your online order or need further assistance, please contact us via your preferred method.

Domestic Inquiries: personalshopper@odlr.com or 888-782-6357
International Inquiries: internationalassistance@odlr.com or 08000607888 (UK)

  • Contact Us

    Fill out form below or send an email to:
    customercare@odlr.com

    * Required Fields

  • Purchasing Information

    Purchasing Online

    To make a purchase, simply click the "ADD TO SHOPPING BAG" button next to the desired product to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.

    Pending product availability, purchases may be made through oscardelarenta.com or with the assistance of our online Personal Shopper Service. Online purchases may be made for delivery to an address within the U.S., including Alaska and Hawaii. We do not ship to P.O. boxes or APO/FPO addresses that are not available through FedEx.

    For international purchasing and delivery options, please see the section below entitled "International Orders." We also invite our international clients to visit their nearest Oscar de la Renta boutique. Please visit the Store Locator page for details.


    Product Availability

    All products are subject to availability. We reserve the right to limit the quantity of products we supply, ship only part of an order or divide orders into multiple shipments. We also reserve the right to alter the terms or duration of any special offers or sale promotion. All orders are subject to order and address verification and credit approval. Once your entire order is submitted, you will receive an order confirmation. If you do not receive this confirmation, the order may not be processed.


    Product Pricing

    While we use reasonable efforts to provide accurate prices on our website, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we reserve the right to cancel the order. Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.


    Payment Methods

    Oscar de la Renta accepts the following forms of payment for online purchases. Please note that the payment methods available at checkout depend on the selected currency, billing country and shipping country.

    • Visa
    • MasterCard
    • American Express
    • PayPal Express
    • JCB (International)
    • UnionPay Credit Cards (International)
    • Oscar de la Renta E-Gift Card (U.S. only)
    • Wire Transfer (via Personal Shoppers)

    The transaction amount will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed merchandise availability, and the order is fully prepared for shipment. The transaction amount is deducted automatically from your account once the order is submitted, the card is approved, and the merchandise is ready to be shipped.


    Sales Tax

    Oscar de la Renta charges state, local and county taxes on online transactions based on shipping address as required by applicable laws.

    Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.


    Shipping Online Orders

    All online purchases are shipped via FedEx with signature required. For security reasons, all oscardelarenta.com purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through FedEx.

    Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method.

    Orders are processed Monday through Friday, excluding holidays. Oscar de la Renta is not responsible for unanticipated delays.


    Shipping Options & Fees

    Enjoy complimentary ground shipping and returns on U.S. orders. Overnight orders placed before 3PM EST Monday through Friday will be delivered on the following day, including Saturdays where Saturday delivery service is available. Sunday and holiday delivery is not available.

    FedEx Shipping Fees:

    • Ground shipping and returns: Complimentary (Please allow 5-7 business days)
    • Three-day: $15
    • American Express
    • Two-day: $25
    • Overnight: $35
    • Overnight priority: $45
    • Overnight Saturday: $75

    Tracking

    Your FedEx order tracking information is provided in an email with your order shipping confirmation. You can track your order on FedEx. If you still have questions or there is a discrepancy with your order, please retain all documentation and packaging, and contact us immediately by sending an email to customercare@odlr.com US orders can also be tracked by signing into your account.


    Gift Packaging

    We provide complimentary gift packaging on orders placed online or with our Personal Shopper, indicated as “gift” at purchase. Items are elegantly packaged in signature Oscar de la Renta style. We also offer complimentary personalized gift notes that will be included as a handwritten note included with your gift. Enter your message at checkout or contact our Personal Shopper.

  • International Orders

    Borderfree

    Oscar de la Renta now ships to multiple international destinations through our partner, Borderfree, Inc. ("Borderfree").

    Borderfree is a global e-commerce solution that allows Oscar de la Renta to make its products available to our international customers in over 100 countries worldwide. Through our partnership with Borderfree, we are able to present our international shoppers with product prices in their local currency and competitive international shipping options. Although you will be browsing products and merchandise on the Oscar de la Renta website, when you place an international order your transaction is with Borderfree, who is responsible for the placement of your order and its delivery. However, we are happy to handle all of your customer service needs.

    Please note that international purchases will be subject to Borderfree’s Terms & Conditions and Privacy Policy available through the links below.

    Terms & Conditions: http://www.Borderfree.com/terms
    Privacy Policy: http://www.Borderfree.com/privacy


    International Payment and Billing

    International orders placed via Borderfree are DDP (Delivered Duty Paid). When you check out with Borderfree, you will be provided with a guaranteed order total in your local currency. This amount will include any duties, customs tariffs, value added taxes, and similar taxes that may be required in your jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website. The amount of any applicable duties, tariffs, and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased.

    Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

    Your credit card will be billed by Borderfree at the time your parcel leaves the United States. Your credit card statement will read "BF*OSCARDELARENTA" with BF denoting the Borderfree network.

    Note that the total at checkout will not include any surcharges which may be imposed by your credit card issuing bank for international purchases. Please contact your bank to determine whether any surcharges may be applicable to your transaction.


    International Shipping

    Once your transaction is complete, Oscar de la Renta will ship your item to the Borderfree shipping hub in the United States. Borderfree then ships your order to its final international destination. Most in-stock items will arrive 3-21 days business days after receipt of your order. You will see a shipping time range for your specific destination at Checkout. Please note that shipping windows are estimates and delivery dates cannot be guaranteed. For a list of supported countries, currencies, and payment and shipping methods, please visit http://www.borderfree.com/pages/countries-currencies


    International Tracking

    Your order tracking information is provided in an email with your order shipping confirmation, powered by Borderfree. You can track your order by visiting Shop.Borderfree.com/Tracking and entering your order number and the email address associated with your order.


    International Returns and Exchanges

    For information on international returns and exchanges, please see the section entitled “Return Policy” below.


    Other Questions About Borderfree Orders

    For all other inquiries relating to international orders placed via Borderfree, please contact us via email at customercare@odlr.com or phone 888-782-6357


    International Personal Shoppers

    Looking for a more personalized shopping experience? Our Personal Shoppers are at your service, Monday-Friday 8AM-5PM GMT.

    BY EMAIL
    internationalassistance@odlr.com

    BY TELEPHONE
    08000607888 (UK)

    LIVE CHAT
    Click Here

  • Return Policy

    Satisfaction

    If you are not satisfied, we will gladly accept your return of unworn or unwashed merchandise within 10 business days from the date delivered. All returned merchandise should include the original receipt, packaging, tags, and be in the same condition as when it was received. Refunds will not be issued after the return window has ended.

    In addition, fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Swimwear must contain its original packaging, inclusive of the hygiene strip.

    Used merchandise cannot be returned unless defective. A pickup fee and/or restocking fee may apply to large or heavy items.

    Complimentary ground shipping and returns are valid on most domestic orders placed on oscardelarenta.com. No promo code necessary. Excludes fur, special orders and sale items. For additional questions on returns, please contact our Customer Care at 1.888.782.6357 or customercare@odlr.com.


    Gifts

    When a gift is returned it may be exchanged for a new item of equal or greater value. Otherwise the purchaser’s credit card will be refunded. No merchandise credits will be issued.


    Final Sale Items

    Except as provided in our EU Returns/Withdrawals Policy below, the items listed are final sale and are not eligible for return or exchange:

    • All sale items
    • All personalized items and perishable foods
    • All purchases of fine jewelry, sunglasses and fur
    • All limited-edition Lattice collection watches

    U.S. Returns

    For your convenience, online purchases made on oscardelarenta.com may be sent back to oscardelarenta.com using the return slip included in your original package. If you are located near an Oscar de la Renta boutique (excluding Woodbury, Bicester and department stores), you are welcome to drop off your return and they will mail the merchandise to oscardelarenta.com on your behalf.

    Returned merchandise must be in the original packaging with all tags attached and be in the same condition as when it was delivered. Returns are accepted within 10 business days of delivery, and the refund will be issued to the original form of payment. Please allow 10-15 business days to process your return. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.

    Please note the reason(s) for return and whether you wish to exchange the item(s) or receive credit/refund (depending on the original form of payment), then enclose the return section below with the item(s). Please use the pre-paid FedEx ground return label provided in your package to ensure proper return address on domestic orders only. Oscar de la Renta will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled.

    All returns will be credited to the original form of payment, unless otherwise specified. Any requested exchange item(s), if available, will be sent to you via FedEx at no additional cost. Any new orders are subject to Oscar de la Renta having available merchandise on-hand.


    U.S. Changes & Cancellations

    If you wish to cancel or modify your order, please send an email as soon as possible to customercare@odlr.com. We will make every reasonable effort to accommodate your request. However, once a product has left our premises for shipping, the purchase cannot be cancelled or modified until the product has been received by the customer and returned to us in accordance to our return policy. If you would like to purchase a different product, please visit our website or contact customercare@odlr.com.


    EU Returns/Withdrawals Policy

    Our EU Returns/Withdrawals Policy applies to products sold by our international fulfillment partner, Borderfree, and dispatched to consumers in the European Union. The terms of our returns policy described above apply to our EU customers except with respect to final sale items. We accept returns of the final sale items listed above other than returns of personalized items; perishable goods; and goods that carry a hygiene risk (such as bathing suits).

    In Accordance with the European Commission’s Directive on Consumer Rights, customers in the EU also are entitled to withdraw their order within 14 days of receiving their goods. To exercise this right, EU customers must contact us within 14 days after the placement of their order at customercare@odlr.com or 888-782-6357.

    If you cancel an order and you have made any payment in advance for products that have not been delivered to you, our international fulfillment partner, Borderfree, will refund those amounts to you. Unfortunately, if you cancel an order and Borderfree has already dispatched your products to you, we will not be able to cancel your order until it has been delivered. In this case, Borderfree can charge you for the cost of shipping goods back to Borderfree. Borderfree will issue a reimbursement within 14 days after either the cancellation of your order (if your order is cancelled before the products are shipped) or Borderfree's receipt of the returned goods (if your order is cancelled after the products are shipped). Further information about your rights of withdrawal can be obtained from the relevant governmental websites in your jurisdiction.


    International Return Instructions

    To return an International online purchase, contact us at customercare@odlr.com to initiate a Return Merchandise Authorization (RMA), which is required to process an international return. We will provide you with instructions on where returns should be shipped. If you choose to return an item, Borderfree will provide you with a refund of the original merchandise price, original shipping charges (pro-rated using the least expensive shipping method available for the goods being returned), and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Return shipping charges are prepaid and no postage is required; the cost of return shipping will be deducted from your refund.


    International Exchanges

    To make an exchange, please return the items in accordance with the instructions above and place a new order.

  • FREQUENTLY ASKED QUESTIONS

    Where can I find an authorized Oscar de la Renta boutique?

    Oscar de la Renta merchandise can be found at Oscar de la Renta boutiques and fine retailers around the world. Use our Store Locator to find a location nearest you.


    What if I find a discrepancy on your site?

    Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing, availability, or other product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.


    WILL I BE CHARGED SALES TAX ON MY OSCARDELARENTA.COM PURCHASE?

    Oscar de la Renta charges state, local and county taxes on online transactions based on shipping address as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated amount.


    HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

    International orders placed via Borderfree are DDP (Delivered Duty Paid). When you check out with Borderfree, you will be provided with a guaranteed order total in your local currency. This amount will include any duties, customs tariffs, value added taxes, and similar taxes that may be required in your jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website. The amount of any applicable duties, tariffs, and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased.

    International orders placed through our Personal Shoppers are DDU (Delivered Duty Unpaid). For all DDU shipments, any applicable duties, tariffs, and taxes will be collected at the destination’s point of entry and are the responsibility of the customer. As each country has unique charges, please review FedEx.com or contact your local shipping office for more information.


    WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?

    Due to international trade agreements and state laws, select items such as certain exotic skins cannot be shipped to California or outside the United States. In compliance with hazardous materials restrictions, flammable items such as fragrance cannot travel by air. For further questions regarding shipping restrictions, please contact customercare@odlr.com.


    HOW CAN I TRACK MY ORDER?

    U.S. ORDERS
    Your FedEx order tracking information is provided in an email with your order shipping confirmation. You can track your order on FedEx.com/Tracking. If you still have questions or there is a discrepancy with your order, please retain all documentation and packaging, and contact us immediately by sending an email to customercare@odlr.com. Orders can also be tracked by signing into your account.

    INTERNATIONAL ORDERS
    Your order tracking information is provided in an email with your order shipping confirmation, powered by Borderfree. You can track your order by visiting Shop.Borderfree.com/Tracking and entering your order number and the email address associated with your order.


    IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

    All U.S. purchases are shipped via FedEx with signature required. For security reasons, all Oscar de la Renta online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses that are not available through FedEx. Delivery times may vary depending on shipping locations. When estimating the total delivery time for your purchase, please allow one to two business days to process your order for shipment in addition to the time indicated by your preferred shipping method. Orders are processed Monday through Friday, excluding holidays. Oscar de la Renta is not responsible for unanticipated delays.


    I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

    To reset your password, follow the FORGET YOUR PASSWORD instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.


    HOW CAN I MAKE RETURNS OR EXCHANGES?

    U.S. RETURNS/EXCHANGES
    For your convenience, online purchases made on oscardelarenta.com may be sent back to oscardelarenta.com directly. If you are located near an Oscar de la Renta boutique (excluding Woodbury, Bicester and department stores), you are welcome to drop off your return and they will return to the web team on your behalf.

    Returned merchandise must be in the original packaging with all tags attached and be in the same condition as when it was delivered. Returns are accepted within 10 business days of delivery, and will be credited to the original form of payment, unless otherwise specified. Please allow 10-15 business days to process your return.

    Please note the reason(s) for return and whether you wish to exchange the item(s) or receive credit/refund (depending on the original form of payment), then enclose the return section below with the item(s). Please use the pre-paid FedEx ground return label provided in your package to ensure proper return address on domestic orders only. Oscar de la Renta will not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled.

    Any requested exchange item(s), if available, will be sent to you via FedEx at no additional cost. Any new orders are subject to Oscar de la Renta having available merchandise on-hand. Items shipped outside the U.S. are final sale and cannot be returned or exchanged. We reserve the right to refuse return of any merchandise that does not meet the above return requirements.

    INTERNATIONAL RETURNS/EXCHANGES
    To return an International online purchase, contact us at customercare@odlr.com to initiate a Return Merchandise Authorization (RMA), which is required to process an international return. We will provide you with instructions on where returns should be shipped. If you choose to return an item, Borderfree will provide you with a refund of the original merchandise price, original shipping charges (pro-rated using the least expensive shipping method available for the goods being returned), and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Return shipping charges are prepaid and no postage is required; the cost of return shipping will be deducted from your refund. To make an exchange, please return the items in accordance with the instructions above and place a new order.


    WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

    If your order has been sent to a destination within the U.S., all sales taxes will be refunded. Please allow up to 10 business days for the refund to appear in your account. Any expedited shipping charges will not be refunded.

    If you choose to return an item that was shipped internationally, Borderfree will provide you with a refund of the original merchandise price, original shipping charges (pro-rated using the least expensive shipping method available for the goods being returned), and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Return shipping charges are prepaid and no postage is required; the cost of return shipping will be deducted from your refund.


    DO YOU OFFER REPAIRS ON DAMAGED MERCHANDISE?

    We stand behind our products and want you to be satisfied with your purchase. If you have an item that is damaged or needs to be repaired, please contact customercare@odlr.com to discuss your options.


    WHAT IS YOUR ALTERATIONS POLICY?

    Full-price Oscar de la Renta merchandise bought on oscardelarenta.com can be taken, along with the original sales receipt, to an Oscar de la Renta boutique, excluding our Woodbury Common Premium Outlets, Bicester and Wynn Las Vegas locations, for basic adjustments made on first-time alterations at no additional charge. Extra work and subsequent alterations will be charged. Please contact the store to schedule an alterations appointment prior to your visit. For a complete listing of all Oscar de la Renta boutiques, please visit the Store Locator section. For the full alterations policy and fee chart, please contact our customercare@odlr.com.

    For items purchased in stores, outside our retail network, or other websites besides oscardelarenta.com, please contact your original point of purchase for assistance.


  • Personal Shopper Services

    COMPLIMENTARY SERVICES WE OFFER

    • White-Glove Service

      We’ll help you shop, accessorize and find the perfect gift.

    • Exclusive Access to Inventory

      Can’t find your size or a favorite product? We have access to the full assortment of inventory—online or in store.

    • Pre-Ordering Assistance

      Love being first? We'll reserve our top styles for you before they’re in stores or online.

    • New Arrival Alerts

      We’ll notify you about new products, secret sales and exclusive events.

    • International Orders

      Shopping or shipping overseas? We’re here to help.


    Contact Us

    DOMESTIC INQUIRIES
    For your convenience, we are available Monday-Friday 7AM-7PM EST.

    BY EMAIL
    personalshopper@odlr.com

    BY TELEPHONE
    888.782.6357

    LIVE CHAT
    Click Here


    INTERNATIONAL INQUIRIES
    For your convenience, we are available Monday-Friday 8AM-5PM GMT.

    BY EMAIL
    internationalassistance@odlr.com

    BY TELEPHONE
    08000607888 (UK)

    LIVE CHAT
    Click Here

  • BRIDAL INQUIRIES

    BRIDAL INQUIRIES

    For bridal inquiries, please contact oscarbridal@odlr.com

  • OTHER INQUIRIES

    CAREERS

    Thank you for your interest in Oscar de la Renta. Please visit our LinkedIn page for career and internship opportunities.


    PRESS INQUIRIES

    For press inquiries, please email press@odlr.com.


    OTHER INQUIRIES

    For corporate inquiries, please call 212.282.0500.

    For questions regarding childrenswear trunk show orders, please call 866.271.1015 or email childrenswear@odlr.com.

    Business hours are Monday–Friday 9AM–6PM EST.